Questions About Accessing, Viewing, or Navigating the LIVE Summit? Read on!

Below are detailed resources to quickly walk you through the most common questions & issues.

SUMMIT PREP

1. Attend the Summit via Google Chrome or Firefox. Safari and Internet Explorer are incompatible browsers.

2. Scan this quick checklist to ensure the smoothest possible streaming and interactive Summit experience.

3. You may also want to test your setup with this Hopin pre-event check.
   
   Reminder: the Summit takes place in EDT (Boston time). Helpful Links: time zone converter & current time in Boston.

TO ATTEND THE LIVE SUMMIT

 

1. Choose the option that is applicable to you in order to enter and attend the live CSWG Summit:

IF YOU'VE ALREADY REGISTERED...

The morning of the event, you will receive an email from Tufts Medical Center, Inc. with your unique login—this is your ticket. During the event, June 21, click your unique login link to enter. You will use this link throughout the Summit.

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IF YOU LOST YOUR UNIQUE LOGIN...
...click here to go to Hopin, the Summit platform. Enter the user name and password you created when you registered.

IF YOU FORGOT YOUR PASSWORD OR NEVER CREATED ONE...
...click here.

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2. Once inside Hopin, on the left of your screen, use the vertical navigation bar to move between talks as they happen on the STAGE or watch talks you missed in REPLAY (content typically available approximately an hour after its completion, but may take several hours to populate—refresh your browser to view). View the complete Summit Agenda here.

3. Scroll down when you arrive in RECEPTION for complete details regarding how to navigate the Summit, interact with speakers, attendees & exhibitors via video conference, ask a question in Stage Q&As, and more.

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GENERAL TROUBLESHOOTING TIPS

• Click here to make sure your browser is compatible with Hopin, the Summit's live event platform.

• Are you connected to a VPN? If so, disconnect it. How to do so varies depending on your personal equipment.
  Typical steps: SETTINGS > Click Network/Internet > Select VPN > Select the VPN you want disabled > Click Disconnect.
  *Be sure you still have a way to connect to your Internet—a phone hotspot, cellular data, etc. Ask your IT department if applicable.

• Otherwise, to address the most common user issues, visit this Hopin article.

VIEWING ISSUES/STAGE SCREEN FREEZING

If you have trouble with video playback or your screen freezing, you may have a slow network.
Review this Hopin video playback troubleshooting guide to walk you through potential fixes.

CAMERA, MICROPHONE & MUTING ISSUES

Having issues with your camera or microphone?

1. Ensure the browser you are using is Chrome (first choice) or Firefox (second choice).

2. Confirm no other open programs are using your camera or microphone.

3. Give your browser permission to access your camera and microphone.

4. Consult this Mac troubleshooting article or Windows 10 troubleshooting article .

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ADDITIONAL HELPFUL LINKS

• General Connectivity Issues - Windows 10 Users

• While Participating in a Video Chat - Why Was My Video Turned Off?

• Network Connectivity Issues - Your IT Department May Need to Whitelist Hopin

• All Users - 500 or 404 Error

• Download the Hopin Mobile App - On Google Play or Apple

• Hopin Mobile App - General Navigation

• Hopin Mobile App - Audio/Video Issues
  Note: You are always muted in the app. To video conference with an attendee, exhibitor, etc., connect via web browser.

• Forgot Your Password? - Change Your Hopin Password

• Avoid Potential Viewing Issues - Proactively Prep Your Browser & Computer Settings Before the Summit Begins

STILL HAVING ISSUES?

Inside the Summit/the Hopin Platform:
 

1. Click your profile icon in the top right corner of your screen.

2. From the dropdown menu, select CHAT SUPPORT.
    

For other ways to contact Hopin support, click here.